Frequently asked questions

Buying process
Home Experience
Booking sistem
Legal model
Exchange
renting

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Co-ownership?

Here’s what you need to know before buying! 

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Do I really own 100% of my fraction?

The answer is yes.

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Our Legal Model

No Fine Print, Just Facts

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Exchange your Casa VIVLA?

Yes, and here’s how it works!

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Booking your stays is easier than you think

Here’s How!

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It’s your home

Not a timeshare

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Want to sell your share?

Here’s how it works

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Your home is gaining value - But why?

Let’s break it down

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Real Owner stories that will make you want to join

Happy families sharing happy stories

Buyers frequently questions

Am I the 100% owner?

Yes, you are co-owner and shareholder of an SL, you sign a partnership agreement. At the time of signing, the co-owners own 100% of the house. The co-owners have total freedom to manage the house and Vivla takes care of the incidents. Having the real ownership of the house, you have deeds. You can buy and sell whenever you want and at the price you want.

Does it work as a normal real estate purchase?

Yes, the legal forms and closing process are similar to those for a standard home purchase.

How many fractions is a house divided into?

Each house is divided into 8 fractions, up to a maximum of 4 per house can be purchased.

What are the phases of the sales process?

You will be able to reserve your fraction by making a deposit, if the purchase does not go through it will be returned to you and if it goes ahead it will be discounted from the total amount. After the deposit you will be able to consult any legal questions with our team of lawyers and finally the purchase will be signed before a notary.

What are my annual maintenance costs?

They vary depending on each house, usually between 1.5% and 2% per year of the price of the fraction. That is to say, if my fraction costs 100 thousand euros, it is normal that my monthly maintenance cost is around 200 euros.

Do I have a relationship with the other owners?

The model is set up so that your relationship is with Vivla and you don't need to get to know the rest of the owners. However, we organize events during the year to which we invite the owners to get to know each other.

Co-ownership

Fraction

Legal model

Homes Experience frequently questions

Do the houses come already decorated?

Yes, we have an interior design studio within Vivla that is in charge of all decoration projects.

Can I leave my things at home?

Yes, we have storage spaces for you to leave some of your things, such as skis in the case of Baqueira.

What happens if something breaks in the house?

If it is a matter of wear and tear, such as a light bulb, it is paid for by all the owners. If during an owner's stay something breaks due to his fault, he pays for it.

What services do I have access to as an owner?

All owners have a Guest Experience to help them at all times, they will have the house prepared for each owner with their things. Your Guest Experience can help you with any of these additional services such as stocking the fridge or hiring a private chef.

Is VIVLA in charge of maintenance and ensuring that everything is in good condition?

We fully manage your home, from maintenance and repairs to any economic or legal aspect of it, so that it is always ready to enjoy.

Will the house be clean and tidy when I arrive?

When you get home you will find all your things, the groceries in the fridge, and everything you need. When you leave we will keep all your things in a safe place for your next stay.

Owner stories

your home

Booking frequently questions

How many days per year per fraction?

You are entitled to 42 days per year, which are divided differently in the beach or mountain houses so that all owners have the same opportunities.

🏖 In the beach houses you get 6 weeks, you can choose: 1 week in prime season and 1 week in high season, 2 weeks in mid season and 2 weeks in low season.

🏔️ In the cottages or mountain houses there are 17 days of ski season divided into 3 stays, one in high season (December long weekend, Christmas, New Year's Eve...) and 2 stays in ski season which is not high

In addition you have 1 week in summer season (July and August) and 3 stays out of summer and ski season.

How are the weeks distributed?

We have developed a system that promotes equity among all our owners, ensuring that each year you have excellent options to choose from. In the first year, the order is determined by the date of purchase. From the second year onwards, our innovative system comes into action. It consists of two rounds: In the first round, the system identifies the most disadvantaged owner from the previous year, giving them first choice. In the second round, the order is determined according to who has been most adversely affected in the first round, thus ensuring a fair and equitable distribution.

How does the fraction exchange work?

It works in a very simple way, if you offer a week to exchange, you get a week in another Vivla house within the same season. This allows you to move on to enjoy the rest of the houses.

Can I rent my weeks?

Yes, all owners will be able to rent their stays after two selection rounds and an exchange window, and the VIVLA team will try to maximize occupancy and profitability using the best tools on the market to optimize the price. Rental profit is shared equally only among owners who have chosen to rent their stays, and is based on the number of weeks rented within a season. In addition, the economic value of all weeks within a season is considered equal.

What are my annual maintenance costs?

They vary depending on each house, usually between 1.5% and 2% per year of the price of the fraction. That is to say, if my fraction costs 100 thousand euros, it is normal that my monthly maintenance cost is around 200 euros.

Exchange frequently questions

How does the fraction exchange work?

It works in a very simple way, if you offer a week to exchange, you get a week in another Vivla house within the same season. This allows you to move on to enjoy the rest of the houses.

When can I exchange stays?

This is a 30-day period, which opens after the two rounds of choice of stays have closed, during which owners can request to exchange their stays with other owners.
It's simple: you can exchange between owners of the same VIVLA house or of different VIVLA houses in different destinations, as long as you do it within the same period of the election year and exchange the same number of stays. If the exchange is between different seasons, it will be done under a specific parity.

How can I exchange weeks of my own home?

One owner will request it, and the Guest Experience Manager (GEM) will contact the other owner to confirm if there is mutual interest in the exchange.

How is the order of priority for the exchange of stays determined?

Exchange requests from other owners will be analyzed to find the best match. Owners with weeks off within that requested season will be prioritized, followed by those with the most weeks of inactivity marked in that season.
The order of selection of the weeks according to Round 1 will also be taken into account. Therefore, there is an incentive to mark more weeks as No Use to increase the chances of exchange. We hope you find this information useful!

Renting frequently questions

Where can I check the weeks I have available for rent?

You can check your available weeks at any time by accessing our VIVLA mobile app or through our rentals website.

These platforms offer you an interactive and always updated calendar, where you can manage your rental weeks easily and quickly.

When is the best time to rent my property?

To maximize bookings and profitability, we recommend listing your property at least six months in advance, especially for the high season, where demand is higher. However, we understand that every owner has different needs, so our platform allows you to adjust availability flexibly and at any time.

Is it viable to rent my property during low season?

Yes, it is totally viable. Although the demand in low season may be lower, our experience and marketing tools allow us to attract interested tenants, optimizing the visibility of your property and ensuring that it continues to generate income throughout the year.

What is the main reason you use platforms like Airbnb to manage my bookings?

Platforms like Airbnb allow us to reach a global audience, increasing the visibility of your property and the likelihood of bookings. This translates into a significant increase in occupancy and profitability. In addition, we complement this exposure with our internal network of exclusive clients, which distinguishes us as high-performing managers.

What methodology do you use to determine rental prices for my property?

At VIVLA, we use advanced tools such as AirDNA and Hostaway to perform real-time market analysis. These tools allow us to dynamically adjust prices based on location, season, demand and market trends, always ensuring competitiveness and maximum economic performance.

How do the commissions applied to my property work?

We charge a 15% commission on the rental price, which includes the integral management of reservations, marketing, customer service and price optimization. Occasionally, platforms such as Airbnb may apply additional commissions of 20-25%, although this only affects 35% of our bookings, as the majority come from our internal network. On average, total commissions represent 25% of the gross revenue generated by your property.

How do you ensure that tenants are responsible and suitable for my property?

We conduct a rigorous screening process that includes identity and background checks, as well as a review of the tenants' history on rental platforms. In addition, 65% of bookings come from our internal network of exclusive clients, composed of people who share VIVLA's values and standards, ensuring a reliable tenant profile.

What happens if there is damage to my property during a stay?

Your peace of mind is our priority. We have an insurance that covers possible damages caused during stays. In addition, platforms such as Airbnb offer additional guarantees for hosts. In case of incidents, our team will manage the entire claim and resolution process efficiently.

How are incidents that may arise during tenants' stays handled?

Our customer service team is available 24/7 to handle any incidents that may arise during tenants' stays. We take care of resolving issues quickly, ensuring a seamless experience for both tenants and you.

How and when will I receive the income generated by the rental of my property?

The income generated by the reservations is applied directly to reduce your monthly property fees. This calculation is done annually, and soon you will be able to view it in real time through our application.

What differentiates VIVLA from other vacation rental management companies?

VIVLA is not just a rental manager; we are a strategic partner. We offer a comprehensive service that includes advanced marketing, personalized management, an internal network of exclusive clients and innovative technology to optimize the profitability of your property. All of this is done with a focus on transparency and service excellence.

How does VIVLA ensure that my property is always in the best condition?

We coordinate professional cleaning and maintenance services after each stay. In addition, we conduct regular inspections to ensure that your property is kept in pristine condition, preserving its value and ensuring an exceptional tenant experience.

How does VIVLA manage the occupancy of my property in high season to maximize revenue?

In high season, we implement specific marketing and price optimization strategies. We work to position your property as an outstanding option in the market, maximizing both occupancy and revenue during these high-demand dates.

What guarantee do I have that my property prices are competitive?

Our technology continuously analyzes the market in real time, using platforms such as Hostaway and AirDNA. This allows us to dynamically adjust prices, ensuring that they are always competitive and that your property reaches its maximum income potential.

How does VIVLA manage tenant payments and revenue sharing?

We receive payments directly to the company that owns your property, and once the income is reflected, we automatically block the weeks in our application. This process is completely transparent and instantaneous for your peace of mind.

What happens if I decide to stop renting my property?

You can withdraw your property from the rental program at any time, always respecting previously confirmed reservations. We make sure that the process is quick and easy, adapting to your needs.

How long does it take to start receiving reservations?

The time to get the first bookings depends on factors such as the location of your property and the season. However, thanks to our experience and marketing strategies, in general, bookings usually arrive within the first weeks after the publication of the ad.

Rental Process

At Vivla, we make the process of renting your weeks easy and professional. We start by establishing a clear policy of terms and conditions, including fees, cancellations and property-specific requirements. We draw up a rental contract that supports your interests and complies with current legal regulations, ensuring that every step is carried out with complete transparency and security.

Comprehensive management of your rental

At Vivla, we take care of the integral management, from obtaining or updating the tourist license, to the onboarding of your property on our platform. We design attractive and strategic ads that maximize visibility on platforms such as Airbnb, manage reservations and take care of all the dealings with tenants. In addition, we oversee logistical aspects such as property preparation and customer experience monitoring to ensure that each stay meets high quality standards.

How we communicate the status of the leasing process to owners

Our approach is designed to give you total peace of mind. Throughout the process, we keep you informed about bookings, income and any relevant incidents. We also manage key aspects such as renewal of tourist licenses or compliance with local regulations. At Vivla, we combine experience and professionalism to optimize the profitability of your rental weeks, while taking care of your assets with rigor and dedication.

Cancellation Policy

Guests must cancel at least 60 days prior to arrival to receive a 50% refund of all nights.

If you cancel after that time, you will receive 100% of all nights.